Privacy policy.
Last Updated 1/16/2024
Cognition Collective LLC collects and uses personal information to provide its products and services. This Privacy Policy (“Privacy Policy” or “Policy”) describes the personal information we collect, the purposes for which we use it, the parties with whom we may share it, and your choices concerning such information. For purposes of this Privacy Policy, “personal information” means any information that relates to you as an individual and may reasonably be used to identify you. This Privacy Policy applies to our collection and use of personal information through this website and any related websites, applications, tools, or platforms and any other means where a link or reference to this Privacy Policy is provided. To the extent permitted by applicable law, your use of Cognition Collective LLC products and services constitutes your acknowledgment and/or consent to the practices described in this Policy.
This Privacy Policy incorporates the Cognition Collective LLC Terms of Use (the “Terms”). Capitalized terms not defined in the Privacy Policy have the meaning given to them in the Terms.
I. The information that we collect:
Cognition Collective LLC collects personal information:
a. When you provide it to us.
This may include your:
name
contact information, such as your email address and phone number
home/office address
photograph
age or date of birth
intake information
any other information that you provide to us when you complete forms, including on our website, surveys (including those provided through Google or another third party), or otherwise provide us with information
b. When you use our products or services or visit our website(s).
This may include your:
order history
transaction information
information created when you communicate using our products or services, including the content of such communications and the time/date of the communications.
information automatically collected when you visit our website(s) using your computer or mobile device, including your IP address or other device address or ID, web browser and/or device type, hardware, and software settings and configurations, the web pages or sites that you visit just before or just after visiting our site, the pages you view on our site, your actions on our site, and the dates and times that you visit, access, or use our site.
This may also include information collected via one or more “cookies” when you visit our website(s). Cookies are small text files stored on browsers or devices by websites, apps, online media, and advertisements. We use cookies and similar technologies to determine the popularity of content and analyze traffic to our website. You may be able to decline our cookies through your browser settings; however, this may interfere with your ability to use our website or certain features in our website. We may also use Google Analytics or a similar service that uses cookies to help us analyze how users use the services we provide to you.
II. How we use the information we collect:
Cognition Collective LLC uses the personal information that we collect:
a. To provide our products and services.
For example, we use personal information to:
create/update your client file
process orders
process payments
provide our services to you
generate and send you invoices and receipts
enable deliveries
manage our website
communicate with you
perform necessary operations to maintain our services, including conducting data analysis, testing, and research and monitoring and analyzing usage and activity trends.
communicate with you regarding our products and services and/or your account
b. Customer support
Cognition Collective LLC uses the information we collect to provide customer support, which may include investigating and responding to complaints.
c. Marketing
Cognition Collective LLC may use personal data to market our services to clients and customers. This includes sending communications about our services, features, promotions, updates, and events. We may do so through various methods, including email, text messages, social media, and ads on third-party platforms.
d. Legal proceedings and requirements or fulfilling contractual obligations
We may use personal data to investigate or address claims or disputes relating to use of Cognition Collective LLC services to satisfy requirements under applicable laws, regulations, or operating licenses or agreements, including requirements that apply to the Cognition Collective LLC in its capacity as service provider or contractor for another entity, or pursuant to legal process or governmental request, including from law enforcement.
We may also aggregate, anonymize, or otherwise use your personal information without identifying you for any purpose permitted by applicable law.
III. When we share your information
We may disclose your personal information, to be used only for legitimate purposes in keeping with this Privacy Policy, to:
vendors and service providers, including facilitators
payment processors and facilitators
cloud storage providers
social media companies, such as Facebook or Instagram, in connection with our use of their platforms to communicate with our users
marketing partners and marketing platform providers, including social media advertising services, advertising networks, referral companies, third-party data providers, and other service providers to reach or better understand our users
Google Analytics or a similar service to help us analyze how users use our website
consultants, lawyers, accountants, and other professional service providers
other third parties with your consent
Cognition Collective LLC may also share your information if we believe it’s required by applicable law, regulation, operating license or agreement, legal process, or government request, or where the disclosure is otherwise appropriate due to safety or similar concerns. Cognition Collective LLC may also share your information with others in connection with, or during negotiations of, any merger, sale of Cognition Collective LLC assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another Cognition Collective LLC.
IV. Protecting your Personal Information
We have implemented and maintain reasonable and appropriate technical and organizational measures designed to protect your personal information's confidentiality, integrity, and security. Please note, however, that no security measures are perfect or impenetrable. We, therefore, cannot guarantee and do not warrant the absolute security of your personal information. We retain your personal information for no longer than reasonably necessary to fulfill the purposes for which we collected it or to comply with the law, prevent fraud, facilitate an investigation, defend against legal claims, or exercise our legal rights. If you reside outside the United States, please note the personal information we collect about you may not be subject to the same level of protection of personal information as it would be in the jurisdiction in which you reside. You may contact us using the contact information provided below to learn more about the safeguards that apply to your personal information and request a copy.
V. Additional Information
a. Opt-out from communications
As explained above, we may use your e-mail address or other personal information to send promotional materials. You can opt out of receiving promotional communications by contacting us directly at cognitioncollective@courtneyjohnson-benson.com. We may retain all information you submit for various purposes, including backups and archiving, prevention of fraud and abuse, and analytics or statistics about our clients and customers. To make a request related to your personal information or otherwise exercise your rights, you may contact us at cognitioncollective@courtneyjohnson-benson.com. To fulfill your request, we may require additional information from you. You may decline to share certain information with us, in which case we may not be able to provide you with our services.
b. Data retention
We retain information as long as it is reasonably necessary to provide our products and services and for other purposes, including to comply with the law, prevent fraud, collect any fees owed, resolve disputes, assist with any investigation, or enforce our Terms or other agreements.
c. Visitors from Outside the United States
Cognition Collective LLC operates in the United States, and any personal information collected pursuant to this Privacy Policy may be accessed from and/or stored by Cognition Collective LLC or those acting on Cognition Collective LLC's behalf in the United States. If you use Cognition Collective LLC products and services from outside the United States, you acknowledge that your personal information may be transferred to or accessed from the United States and consent to such transfer or access.
d. Limitation of Liability
By accessing this Site and/or providing us with Personal Information and other data, you expressly and unconditionally release and hold us harmless from any and all liability for any injuries, loss, or damage of any kind arising from or in connection with the use and/or misuse of such information.
e. Requests and inquiries
To submit a request relating to your personal information, or other inquiries regarding the information in this Privacy Policy, please contact us by e-mail at cognitioncollective@courtneyjohnson-benson.com.
f. Updates to this Privacy Policy
We may update or make other changes to this Privacy Policy from time to time, without notice. We will notify you about changes that significantly impact our use of your personal information by placing a prominent notice on this website or by sending you an email. We recommend revisiting this page periodically to ensure you have the most recent information regarding our collection and use of your personal information. To the extent permitted under applicable law, we will understand your use of our website, products, or services after an update to this Privacy Policy to reflect your consent to the practices described in this Privacy Policy. To avoid doubt, disputes arising as considered in this document will be resolved per the Privacy Policy in effect at the time the dispute arose.
g. Contact
Please contact us with any questions, comments or concerns about this Privacy Policy or our use of your personal information by e-mail at cognitioncollective@courtneyjohnson-benson.com.